In the case of large payments, your credit card company may give you a confirmation call for verification. If it is determined that the order involves an illegal matter, such as the use of a stolen card or placing an order under someone else's name, the order may be arbitrarily suspended or canceled.
When making a wire transfer, you can wire the product amount directly via online/internet banking, telebanking, or at a nearby bank.
The name of the depositor entered at the time of placing an order must match the name of the actual depositor, and the wire transfer must be made within 7 days.
Address for exchange or return
-26-14 Geumo-ro 477beon-gil, Siheung-si, Gyeonggi-do, 14926, Republic of Korea
<When exchange/return is possible>
-Request for exchange/return due to simple change of mind or purchase by mistake can be made within 7 days from the date of arrival of the product.
-- However, in case of an exchange/return due to differences in the contents of the supplied goods and services from the displayed or advertised contents, you can request for an exchange/return within 3 months from the date of supply or within 30 days from the date of knowing the fact. (Shipping fee to be borne by the company.)
-Requests for exchanges/returns are available via KakaoTalk available on the website or Q&A
-CJ Logistics will visit your place to collect the product within 2–3 days after making a request.
-Return address: All:ba Logistics Team, 26-14 Geumo-ro 477beon-gil, Siheung-si, Gyeonggi-do, 14926, Republic of Korea
-Any gift/freebie provided at the time of purchase must be sent together with the purchased product upon exchange/return.
In case of a return, the refund will be processed within 3 business days from the date confirming that the product has been collected and the order has been canceled.
<When exchange/return is impossible>
-In case the product is lost or damaged and the customer is held responsible, except when the packaging was damaged by the customer to check the contents of the product.
-In case the product value is lost due to opened or damaged packaging.
-In case the product value has significantly decreased due to the customer's use or partial consumption. However, in the case of cosmetics, it is limited to the case where a trial product has been provided.
-In case the product value has significantly decreased to such an extent that resale is not possible due to the passage of time.
-In case the product packaging that can be reproduced has been damaged.
(For more information, please contact the Customer Center via email.)
※ When requesting for an exchange or return due to a simple change of mind, the customer must bear the cost of the return shipping fee.